Kunngjøring av konkurranse · 27.03.2025

Computer-related professional services – Case and service desk system

VESTFOLD FYLKESKOMMUNE i TØNSBERG publiserte denne kunngjøringen i TED 27.03.2025.

Type

Kunngjøring av konkurranse

Publisert

27.03.2025

Oppdragsgiver

VESTFOLD FYLKESKOMMUNE

Sted

TØNSBERG

Art

Tjenester

CPV-koder

48000000, 48200000, 48500000, 48510000, 48511000, 48810000, 72000000, 72590000

TED-nummer

197679-2025

Beskrivelse

Vestfold county needs a new contract for a case and service desk system that commenced in August 2025. The delivery shall be delivered as a software as a service (SaaS). We would like a new system in operation in September 2025, with a gradual phasing-in for the different sectors in the county. The system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from final users. Important processes and functions that ought to be covered by the system (the list is not exhaustive) •Incident process (events, errors, orders of equipment etc.) •Problem process •Change process •Fixture management •Managing pupil PCs The system shall also support other sectors in the organisation in their case handling, both in internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. Particularly within: The system shall also support other sectors in the organisation in their case handling, both for internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. Particularly within: • Integration with M365 • Microsoft Entra ID • Microsoft Intune • Microsoft Teams • The Microsoft Outllook system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from end-users. Particularly within: • Integration with M365 •Microsoft Entra ID •Microsoft Intune •Microsoft Teams •The Microsoft Outllook system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from end-users. The system shall also support other sectors in the organisation in their case handling, both by internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. A more detailed description will be made available in the tender phase in Annex 1 - the Customer ́s needs description and requirement specifications.

Les hele kunngjøringen og konkurransegrunnlaget hos TED · Om oppdragsgiveren (org.nr. 929882385)

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