Kunngjøring av konkurranse · 28.04.2025
IT services: consulting, software development, Internet and support – 20240059 SaaS delivery of a contact centre and staff planning system
SKATTEETATEN i Oslo publiserte denne kunngjøringen i TED 28.04.2025.
- Type
- Kunngjøring av konkurranse
- Publisert
- 28.04.2025
- Oppdragsgiver
- SKATTEETATEN
- Sted
- Oslo
- Art
- Tjenester
- CPV-koder
- 32524000, 32573000, 48000000, 48330000, 48332000, 48333000, 48445000, 48510000, 64200000, 64210000, 64214200, 72000000, 72400000, 72410000, 72416000, 72600000, 79510000, 79512000
- TED-nummer
- 272168-2025
Beskrivelse
The contracting authority needs a system with functionality that is necessary for: - execution of contact centre core tasks, first and foremost handling of external enquiries via specified channels as well as associated traffic management - staff planning, including duty planning and follow-up, i.a. for contact centre acitivities A service contract shall be entered into, which shall include i.a. delivery of such a system as SaaS. The expression "SaaS" shall be understood as software functionality that is delivered as a service. The contract shall also include various other regulated, associated services.
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Kilde: TED – Tenders Electronic Daily, Den europeiske unions publikasjonskontor (© EU, gjenbruk tillatt med kildehenvisning). Viser kunngjøringer som er sendt til TED (over EØS-terskelverdiene); mindre anskaffelser finnes på doffin.no. Vi er ikke oppdragsgiver og tar ikke imot tilbud.