Kunngjøring av tildeling · 25.06.2025

Postal and telecommunications services – Customer Service Systems System

ENTUR AS i Oslo publiserte denne kunngjøringen i TED 25.06.2025. Oppgitt verdi er 18 000 000 NOK. Kontrakten ble tildelt NetNordic Norway AS.

Type: Kunngjøring av tildeling
Publisert: 25.06.2025
Oppdragsgiver: ENTUR AS
Sted: Oslo
Art: Tjenester
Verdi: 18 000 000 NOK
CPV-koder: 48000000, 48510000, 64000000, 64200000, 64210000, 64214000, 64214200, 72000000, 72400000, 79000000, 79500000, 79510000, 79512000
Leverandør (tildelt): NetNordic Norway AS
TED-nummer: 409467-2025

Beskrivelse

The objective of the procurement is to replace the system for customer service systems. Entur uses a customer service management system in our customer service areas. The system includes handling and administering more than 300,000 telephone calls and chat, as well as knowledge base, key choices, chat botter, user surveys and reporting. The current supplier also provides manpower planning. See Part 2 - Annex 1 - the Contracting Authority ́s requirement specifications for further information.

Les hele kunngjøringen og konkurransegrunnlaget hos TED · Om oppdragsgiveren (org.nr. 917422575)

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Kilde: TED – Tenders Electronic Daily, Den europeiske unions publikasjonskontor (© EU, gjenbruk tillatt med kildehenvisning). Viser kunngjøringer som er sendt til TED (over EØS-terskelverdiene); mindre anskaffelser finnes på doffin.no. Vi er ikke oppdragsgiver og tar ikke imot tilbud.